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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

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At your service!

An extra assistance for registered IQOS-users.

This is our treat to you as you take the next step
on your journey with IQOS.

Which IQOS do you need help with?

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Create an account, register your IQOS and get special advantages.

Register now

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Try IQOS for 60 days.

Have a go at a future without smell of smoke. Order to your home or visit our stores.

  • Try IQOS at home

    Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period.
  • Discover IQOS in our stores

    Our experts are ready to teach you about IQOS and the technology behind hit.
  • Looking to return?

    We’ve got you. See how you return your IQOS right here.
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Accidental damage coverage.

Had an accident? We are here for you! When you need it, we will help replace your device.

  • Replace broken device

    If your IQOS had a tumble or pool-dive, we will replace it with a new one*. Read more about when the accidental damage coverage and contact us to get assistance.
  • Help me!

    Click here to get support from one of our several help channels.
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IQOS issues? Try our online diagnostic tool.

Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.

Choose your IQOS device

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International assistance.

We offer international assistance, when you register your IQOS. Call us any time, if you need our help.

  • Travelling abroad

    Never worry! We are present, even when you are far away. Call us and we will replace your defective IQOS and answer your questions.
  • 60+ countries

    International assistance is offered in more than 60 countries. Read more to find our shops and services.

Read more

Brilliant gold IQOS 3 DUO holder and charger next to binoculars

Your VIP-offers.

Get more treats as an extra privilege*. These are our deals:

  • Free Cap

    Go for colorful caps when you buy your first IQOS in-store.
  • Get 20% discount

    Become part of our IQOS-family and claim 20% on your first IQOS.
  • Exclusive deals

    Register your device and sign up to our tribe to get special offers.

See all offers