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myIQOS myIQOS

Care you can count on. Welcome to a world of more.

We're by your side as you take the next step on your journey with IQOS.

  • Try for 60 days

    Order your IQOS with our money-back guarantee.

  • Accidental damage coverage

    Replace your device if something unexpected occurs.

  • International assistance

    Support you can count on when abroad.

  • Customer offers

    Get more out of your IQOS! Whether you are a new or existing customer.

myIQOS myIQOS

Create an IQOS account, register your device, opt-in for marketing, and unlock your extended support and privileges.

Sign up

Man unboxing a new IQOS 3 DUO

Try IQOS for 60 days

Get to know more about IQOS in your own way. Order to your home or visit our stores.

Two women looking at a light blue IQOS device

Accidental damage coverage

We are here for you if something goes wrong. Whenever you may need it, our IQOS Experts will help you replace your device.

*Note that the IQOS Warranty is not the same as accidental damage coverage

Man with phone in one hand, IQOS device in the other who is trying to follow IQOS guidelines

Issues with your IQOS? Try our online diagnostic tool.

Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.

Choose your IQOS device

Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

International assistance

When you have registered your IQOS, we offer international assistance. Wherever you are, our support is there for you if something goes wrong.

  • One call away when you are abroad

    Even if you are traveling or working abroad, we are only one call away. Our support is there to replace a defective IQOS or answer questions.

  • Available in 40 countries

    International assistance is offered in numerous countries, read more to find out where.

Read more

Brilliant gold IQOS 3 DUO holder and charger next to binoculars

Customer offers

Get more out of your IQOS! Whether you are a new or existing customer.

View customer offers

A servicepackage for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.

Got a question?
Find the answer in our FAQs.

FAQ

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