Free next day delivery - Order within
Money-back - If not satisfied after use
Please note this website is intended for Sweden, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
VIP-treatment?
At your service!
An extra assistance for registered IQOS-users.
This is our treat to you as you take the next step
on your journey with IQOS.
-
Try for 60 days
Simply return your IQOS for free if it’s not for you.
-
Accidental damage coverage
If your IQOS stops working, we will replace it with a new one in more than 60 countries.
-
International assistance
If your IQOS stops working, we will replace it with a new one in more than 60 countries.
-
10% on all accessories
Get a special offer when you order your next IQOS accessories at IQOS.com
Which IQOS do you need help with?
Try IQOS for 60 days.
Have a go at a future without smell of smoke. Order to your home or visit our stores.
-
Try IQOS at home
Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period. -
Discover IQOS in our stores
Our experts are ready to teach you about IQOS and the technology behind hit. -
Looking to return?
We’ve got you. See how you return your IQOS right here.
Accidental damage coverage.
Had an accident? We are here for you! When you need it, we will help replace your device.
-
Replace broken device
If your IQOS had a tumble or pool-dive, we will replace it with a new one*. Read more about when the accidental damage coverage and contact us to get assistance. -
Help me!
Click here to get support from one of our several help channels.
*Note that the IQOS Warranty is not the same as accidental damage coverage
IQOS issues? Try our online diagnostic tool.
Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.
International assistance.
We offer international assistance, when you register your IQOS. Call us any time, if you need our help.
-
Travelling abroad
Never worry! We are present, even when you are far away. Call us and we will replace your defective IQOS and answer your questions. -
60+ countries
International assistance is offered in more than 60 countries. Read more to find our shops and services.
Your VIP-offers.
Get more treats as an extra privilege*. These are our deals:
-
Free Cap
Go for colorful caps when you buy your first IQOS in-store. -
Get 20% discount
Become part of our IQOS-family and claim 20% on your first IQOS. -
Exclusive deals
Register your device and sign up to our tribe to get special offers.
*A service package for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.