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Care you can count on. Welcome to a world of more.

We're by your side as you take the next step on your journey with IQOS.

  • Try for 60 days

    Order your IQOS with our money back guarantee.

  • Pay how you prefer

    Easy shopping when it suits you - online, in our stores or through our resellers.

  • Support when you need it

    Service and support you can count on.

  • Use your benefits

    Get more out of your IQOS! Whether you are a new or existing customer.

myIQOS myIQOS

Create an IQOS account, register your device, opt-in for marketing, and unlock your extended support and privileges.

Sign up

Man unboxing a new IQOS 3 DUO

Try IQOS for 60 days

Get to know more about IQOS in your own way. Order to your home or visit our stores.

  • Try IQOS at home

    Try IQOS at home for 60 days and book a video call with instructions on how to get started. You get your money back if you are not satisfied.

  • Discover IQOS in our stores

    Our experts are ready to teach you about IQOS and the technology behind hit.
Two women looking at a light blue IQOS device

Pay how you prefer

Easy shopping when it suits you - online, in our stores or through our resellers.

Always free delivery and returns

Man with phone in one hand, IQOS device in the other who is trying to follow IQOS guidelines

Issues with your IQOS? Try our online diagnostic tool.

Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.

Choose your IQOS device

Brilliant gold IQOS 3 DUO holder and charger next to reading glasses

Support when you need it

We are by your side from your first purchase. Get help from our IQOS Experts or try by yourself with our diagnostic tool and instructional videos.

See support services

Brilliant gold IQOS 3 DUO holder and charger next to binoculars

Customer offers

Get more out of your IQOS! Whether you are a new or existing customer.

  • Free Cap

    Personalize your IQOS with our colorful caps when buying your first IQOS in-store.

  • 20% discount

    Opt-in to receive our marketing communication and get 20 % of IQOS 3 DUO.

  • Exclusive customer offers

    Register your device and opt-in for marketing to receive our exclusive offers.

View customer offers

A servicepackage for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.

Got a question?
Find the answer in our FAQs.

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.