At your service!
An extra assistance for registered IQOS-users.
This is our treat to you as you take the next step
on your journey with IQOS.
Which IQOS do you need help with?
Create an account, register your IQOS and get special advantages.
Try IQOS for 60 days.
Have a go at a future without smell of smoke. Order to your home or visit our stores.
- Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period.
- Our experts are ready to teach you about IQOS and the technology behind hit.
- We’ve got you. See how you return your IQOS right here.
Accidental damage coverage.
Had an accident? We are here for you! When you need it, we will help replace your device.
- If your IQOS had a tumble or pool-dive, we will replace it with a new one*. Read more about when the accidental damage coverage and contact us to get assistance.
- Click here to get support from one of our several help channels.
*Note that the IQOS Warranty is not the same as accidental damage coverage
IQOS issues? Try our online diagnostic tool.
Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.
We offer international assistance, when you register your IQOS. Call us any time, if you need our help.
- Never worry! We are present, even when you are far away. Call us and we will replace your defective IQOS and answer your questions.
- International assistance is offered in more than 60 countries. Read more to find our shops and services.
Get more treats as an extra privilege*. These are our deals:
- Go for colorful caps when you buy your first IQOS in-store.
- Become part of our IQOS-family and claim 20% on your first IQOS.
- Register your device and sign up to our tribe to get special offers.
*A service package for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.