Guide to troubleshooting.
Try our self-diagnostic tool, which can help you find a solution for device issues in a few easy steps.
No air flow?
Your IQOS DUO Holder might need a clean.
Wait for your device to cool down. Slide your cap upwards to remove it.
Insert the IQOS cleaning tool and rotate gently. Do this regularly to reduce any tobacco build-up.
Switch to your IQOS cleaning sticks to get into all creases of the heating chamber and Holder to avoid breaking or damaging the heating blade.