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International Assistance

Care where you are

A gold IQOS DUO device on an orange copybook
A gold IQOS DUO and a mobile on a couch

Help is never far away

If you're on holiday or traveling for work abroad, we're only a call away. Our dedicated helpline is at your service.

Learn more Register IQOS
Woman checking her mobile with a IQOS device on the table

IQOS Support Abroad

If your IQOS device breaks or stops working while you're away from home, we're here to help you. We offer support and replacement of your non-functional IQOS where possible. This service is offered while your voluntary IQOS warranty is valid in the country of purchase.



Girl with a flight ticket, an IQOS device, a passport and a luggage

Available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

Find out where
Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered, but if it's not, register today to benefit from our international assistance service when you're away.

Register IQOS

Do you still have questions about IQOS?

There are several ways you can reach us.

  • Use our IQOS live chat

    Chat to our IQOS Experts live.
    They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.

    Start Chat
  • IQOS Phone Support

    Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Get in touch
  • Send us an email

    Please send us your query
    We will respond within 24 hours
    Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Email us
  • IQOS FAQ

    Find your answer online. Browse our FAQs to see if you can find the answer to your question.

    FAQ
  • Facebook us

    Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
    Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Our Facebook page