Care where you are
IQOS Support Abroad
If your IQOS device breaks or stops working while you're away from home, we're here to help you. We offer support and replacement of your non-functional IQOS where possible. This service is offered while your voluntary IQOS warranty is valid in the country of purchase.
There for you as you travel
Your device might already be registered, but if it's not, register today to benefit from our international assistance service when you're away.
Use our IQOS live chat
Chat to our IQOS Experts live.Start Chat
They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.
IQOS Phone Support
Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00Get in touch
Send us an email
Please send us your queryEmail us
We will respond within 24 hours
Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
Find your answer online. Browse our FAQs to see if you can find the answer to your question.FAQ
Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.Our Facebook page
Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00