FORGOT PASSWORD?


Continue with login
OR

Purchase terms

Purchase terms of products or tobacco associated products on www.iqos.com

Philip Morris AB (“Philip Morris”) has assigned the company ADYEN N.V. (“Adyen”) to fulfill the delivery of payment solution and orders for iqos.com (the “Website”). The company DHL Exel Supply Chain (Sweden) AB (“DHL”) is responsible for compilation of orders and packaging for delivery. The ordered products will be delivered to the nearest parcel shop of the customer’s place of residence in Sweden. Deliveries are handled by the company PostNord Sverige AB (“Postnord”). Deliveries abroad are not accepted.

a) Products

All Products sold on the Website related to IQOS (IQOS, accessories, chargers, cleaning accessories, USB-cables etc.), and tobacco products (heatsticks) and associated products (jointly “Products”) can only be purchased by consumers who have reached the age of 18 years and are residents of Sweden. By ordering Products the customer must ensure that Products will not be used by individuals under the age of 18. Philip Morris reserves the right to change the offering of Products and to remove certain Products from the market at any given time.

BankID is used to verify that a customer is 18 or above before being able to proceed with a purchase.

b) Order

Before placing an order, the purchase terms have to be accepted. When a customer places an order, a confirmation email is sent from the Website containing the details of the order as well as a confirmation that Philip Morris has accepted the order. Customers are responsible for providing correct delivery information before placing an order. In case of violation of the Website’s purchase terms or general terms and conditions, Philip Morris has the right to cancel a customer’s order and prohibit them to use the Website by closing the account without prior notice.

c) Minimum and maximum order quantity

Unless otherwise specified on the Website, following minimum order quantity is valid per order:

  • 1 bundle with 10 packages containing 20 heatsticks, or
  • 1 IQOS-Kit, or
  • 1 IQOS-related accessory

A customer is not allowed to exceed the order limit of 7 000 SEK per month.

Philip Morris reserves the right to cancel any order, which do not fulfill the minimum, or exceeds the maximum order quantity.

d) Availability of Products

Philip Morris is doing its best to guarantee the optimal availability of the Products offered on iqos.com. However, if an order is placed, where one of the ordered Products is not available anymore, the Customer receives a message where Philip Morris informs about the delay or a partial or complete cancellation of the order. In case of a delay, the Customer has the opportunity to cancel the whole order.

Philip Morris reserves the right to change the contents of these purchase terms at any time by publishing updated purchase terms on the Website.

This website contains information about tobacco products and is only intended for persons over 18 years old living in Sweden.
Are you 18 years old or more?
Ok
You must be 18 or over to access materials on this site