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IQOS Care Plus

We have developed IQOS CARE PLUS, a service package for you. IQOS CARE PLUS provides you with extensive support, your own personal IQOS Expert and access to special offers to enhance your IQOS experience.

IQOS Expert

Need help using your IQOS? How about some tips and tricks? Just ask your IQOS Expert - they are ready to help.

IQOS International Assistance

Assistance support for your IQOS while travelling abroad. Our dedicated helpline is at your service.

Accidental Damage Coverage

Provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

First to know

New products, limited editions, or new services, you will now be the first to know* about all things IQOS.

*requires marketing opt-in acceptance

Special offers

Make it yours! IQOS CARE PLUS gives you access to exclusive offers for the customization of your IQOS.

How to sign up

1.Register your account 2. Register your IQOS device on your account


Frequently asked questions

Looking for some support?

Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find other useful tips. We also have troubleshooting for common issues.


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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.