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International Assistance

Help is Never Far Away

Assistance support for your IQOS while travelling abroad. Our dedicated helpline is at your service.

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is available in over 40 countries

IQOS International Assistance is available in over 40 countries across Europe, the Middle East, Asia, Latin America, and Africa.

How to sign up for IQOS International Assistance

If you are already registered, you can enjoy the IQOS International Assistance service today. If not, quickly register here.

Register

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

Talk with one of our IQOS Experts live
We will respond within seconds
Available weekdays 08.00-19.00, weekends 10.00-18.00
Online / Offline Start Chat

IQOS on Facebook

Visit our IQOS Facebook page
We will respond in 60 minutes
Available weekdays 08.00-19.00, weekends 10.00-18.00 www.facebook.com/iqos.se/

IQOS Email Support

Send us your query
We will respond within 24 hours
Service available weekdays 08.00-19.00, weekends 10.00-18.00 contact.se@iqos.com

IQOS FAQ

Find your answer online
Full FAQs available here FAQ

IQOS Phone Support

Want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Available weekdays 08.00-19.00, weekends 10.00-18.00

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.