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Welcome to IQOS Support

Man Holding IQOS 3 White

My First steps with IQOS 3

Using IQOS is easy. Learn how to use, clean, and charge the IQOS 3, as well as learning some quick tips.

IQOS 3 Gold with Charger

Find a solution

We are here to help solve problems you are having with IQOS 3.

IQOS Care Plus

IQOS Care Plus

IQOS care plus is a service program for you as our customer. You will get access to your own IQOS expert, coverage for your IQOS and a bunch of other benefits. It´s time to enhance your IQOS experience.

Frequently Asked Questions about IQOS 3.0

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

Talk with one of our IQOS Experts live
We will respond within seconds
Available weekdays 08.00-19.00,
weekends 10.00-18.00
Online / Offline Start Chat

IQOS on Facebook

Visit our IQOS Facebook page
We will respond in 60 minutes
Available weekdays 08.00-19.00, weekends 10.00-18.00 www.facebook.com/iqos.se/

IQOS on Twitter

Get in touch with IQOS support on Twitter
We will respond in 60 minutes
Available weekends 08.00-19.00, weekends 10.00-18.00 @iqos_support_se

IQOS Email Support

Send us your query
We will respond within 24 hours
Service available weekdays 08.00-19.00, weekends 10.00-18.00 contact.se@iqos.com

IQOS FAQ

Find your answer online
Full FAQs available here FAQ

IQOS Phone Support

Want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10
Available weekdays 08.00-19.00,
weekends 10.00-18.00

  • English

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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.