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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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We are never
far away!

Get in touch with us any way you prefer.

How would you like to connect?

Choose your preferred way of contacting us for support.

Don't worry, we're not robots and we all speak Swedish and English.

March 28 - Holy Thursday from 11:00 - 15:00
March 29 - Good Friday closed
March 30 - Easter closed
March 31 - Easter Sunday closed
April 1 - Easter Monday closed

Monday to Friday from 08:00 - 19:00
Saturday from 10:00 - 18:00
Sunday from 12:00 - 16:00

  • Use our IQOS live chat

    Chat with our Customer
    Care now

    Start live chat

  • Talk to our support

    Get a quick reply on the
    phone by 020 25 10 10

    Call us

  • Email us

    Send us your questions at
    contact.se@iqos.com

    Email us
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Or meet us in person!

You can always book an appointment with us or simply drop by one our you nearest IQOS store and say hi!

  • Book a simple video call

    The best support for you and your IQOS!

    Our video calls are always one-way calls, you will never show yourself. But, you will see our IQOS Experts that will guide you step by step on how to use and take care of your IQOS.

  • Visit our stores

    Meet our experts at the IQOS stores and let them teach you about IQOS and the special HeatControl Technology behind.

Looking for support?

If you are looking for help getting started with your
device, or troubleshooting any issues, you may find the
answers in our support section.

See all support options