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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.
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All yourServices and benefits
in one place.

Young man opens his IQOS gift box
This is our treat to you as you take the next step on your journey with IQOS.

  • Try for
    60 days

    Simply return your IQOS for free if it’s not for you.

  • Accidental damage coverage

    We cover your device for 12 months and help you get a new one swiftly!

  • International
    assistance

    If your IQOS stops working, we will replace it with a new one in more than 60 countries.

  • 10% on all
    accessories

    Get a special offer when you order your next IQOS accessories at IQOS.com

Man surfing the internet

If IQOS is not for you, return it within 60 days.

Have a go at a future without smell of smoke. Order to your home or visit our stores

  • Try IQOS at home

    Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period.

  • Discover IQOS in-store

    Meet the experts at the IQOS stores and let them guide you through the IQOS universe and the special HeatControl™ Technology behind it.

  • Looking to return?

    We’ve got you. See how you return your IQOS right here.
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Accidental damage coverage.

Had an accident with your IQOS? We are here for you! When you need it, we will help replace your device.

  • Replace broken device

    Accidents can happen and if your device breaks we will replace it with a new one*. Read more about the accidental damage coverage and contact us to get assistance

  • Help me!

    Click here to get support from one of our several help channels

*Note that the IQOS Warranty is not the same as accidental damage coverage

A woman looking at her IQOS device

International assistance.

We offer international assistance, when you register your IQOS. Call us any time, if you need our help.

  • Travelling abroad

    Never worry! We are present, even when you are far away. Call us if an issue occurs while you’re abroad and we will help you out!

  • 60+ countries

    International assistance is offered in more than 60 countries. Read more to find our shops and services.

Read more

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Your VIP-offers.

Get more treats as an extra privilege*. These are our deals:

  • Get 20% discount

    Become part of our IQOS-family and claim 20% on your first IQOS.

  • Exclusive deals

    Register your device and sign up to our tribe to get special offers.

See all offers

*A service package for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.

We are never far away!
Choose your preferred way of contacting us for support.

Don't worry, we're not robots and we all speak Swedish and English.
Monday to Friday from 09:00 - 19:00
Saturday from 10:00 - 18:00
Sunday - Closed