New name, same benefits.myIQOS is changing to Services & Benefits,but your great treats remain the same.
Try IQOS for 60 days.
Have a go at a future without smell of smoke. Order to your home or visit our stores
- Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period.
- Meet our experts at the IQOS stores and let them guide you through the IQOS universe and the special HeatControl™ Technology behind it.
- We’ve got you. See how you return your IQOS right here.
Accidental damage coverage.
Had an accident with your IQOS? We are here for you! When you need it, we will help replace your device.
- Accidents can happen and if your device breaks we will replace it with a new one*. Read more about the accidental damage coverage and contact us to get assistance
- Click here to get support from one of our several help channels
*Note that the IQOS Warranty is not the same as accidental damage coverage
Try our online diagnostic tool.
Troubleshoot with our self-diagnostic tool and find a solution for device issues in a few easy steps.
We offer international assistance, when you register your IQOS. Call us any time, if you need our help.
- Never worry! We are present, even when you are far away. Call us if an issue occurs while you’re abroad and we will help you out!
- International assistance is offered in more than 60 countries. Read more to find our shops and services.
Get more treats as an extra privilege*. These are our deals:
- Become part of our IQOS-family and claim 20% on your first IQOS.
- Register your device and sign up to our tribe to get special offers.
*A service package for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.