FAQ

IQOS is a new alternative to use tobacco for adult smokers who would otherwise continue to smoke. It is not for people who have quit smoking or have never smoked.

IQOS is our most advanced product for use of smoke-free tobacco (heatsticks), that heats tobacco electronically instead of burning it. The heating releases a vapour that consists of tobacco and nicotine.

Use of IQOS is intended for adults only. See the Important Information section for more details.

No. IQOS is not a smoking cessation device or intended as a device to quit smoking. If you are concerned about the health effects of smoking, your best option is to quit smoking altogether.

No, IQOS does not produce smoke because it does not burn tobacco. It generates a tobacco vapour that is what you see when using IQOS.

IQOS is a new way to use tobacco and an alternative to smoking. IQOS heats up the tobacco instead of burning it. The heating process releases tobacco and nicotine without fire, ash or smoke.

IQOS is used with smoke-free tobacco (heatsticks). Tobacco is a product that damages your health and is addictive. If you are concerned about the health effects of tobacco, your best option is to quit tobacco altogether.

No you should not. IQOS device has been designed to be used with heatsticks, branded HEETS. It is only by using the products together that we can guarantee the IQOS experience.

All our product related scientific studies are based on the use of IQOS together with our heatsticks (HEETS).

No. IQOS is used with smoke-free tobacco (heatsticks). Tobacco is a product that damages your health and is addictive. The best way to reduce tobacco related health risks is to quit tobacco use altogether.

For any assistance, please, contact our Customer Care: 020-251010 Monday-Friday 09:00-18:00, Saturday-Sunday 10:00-18:00 contact.se@iqos.com