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Money-back on IQOS devices - If not satisfied after use
Please note this website is intended for Sweden, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
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60-day money-back guarantee
Not satisfied after use? Get your money back.
Your satisfaction is ours
Our 60-day money-back guarantee is our way of ensuring that you only keep your device if it meets your expectation.
This gives you the confidence to buy a device, try it for 60 days, and then decide whether you would like to keep it or return it.
If you’re not satisfied, we’ll give you a full refund, no questions asked.
Shop with confidence
It’s easy to claim
1
You make sure you’ve signed up to Services & Benefits when you purchase your kit.
2
E-mail customer service to let us know you want to return your device and get your money back (within 60 days of purchase).
3
Receive free return label, print it, and send your kit back to us.