IQOS diagnostic tool
Let's fix your IQOS
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Which part of your device isn’t working?
Got a question?
Find the answer in our FAQs.
Do you still have questions about IQOS?
There are several ways you can reach us.
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Use our IQOS live chat
Chat to our IQOS Experts live.
Start Chat
They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds. -
IQOS Phone Support
Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
Get in touch -
Send us an email
Please send us your query
Email us
We will respond within 24 hours
Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 -
IQOS FAQ
Find your answer online. Browse our FAQs to see if you can find the answer to your question.
FAQ -
Facebook us
Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
Our Facebook page
Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00