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Money-back - If not satisfied after use
If you ordered an IQOS device on IQOS.com, you can return the unopened product within 14 days as per the current Consumer protection legislation. You should have recieved a return label with your order, which you can use to return your device free of charge.
Alternatively, we offer a 60 days money back guarantee to all of our registered users. This means that you can try using the device for 60 days and return it for a full refund if you decide IQOS is not for you.
If you did not order your device via IQOS.com, please read our return policy. here or contact our Customer service.
Alternatively, we offer a 60 days money back guarantee to all of our registered users. This means that you can try using the device for 60 days and return it for a full refund if you decide IQOS is not for you.
If you did not order your device via IQOS.com, please read our return policy. here or contact our Customer service.
We offer a 60-day money-back guarantee, even when you have used your IQOS device. This is offered to you if:
We offer you the 60-day money-back guarantee to give you time to get to know the product.
Please note that this offer is only valid for up to three IQOS devices and does not apply to accesories or SMARTCORE sticks
- You have an account at IQOS.com
- Your IQOS device is registered on your profile
- You return the IQOS device within 60 days after the purchase.
We offer you the 60-day money-back guarantee to give you time to get to know the product.
Please note that this offer is only valid for up to three IQOS devices and does not apply to accesories or SMARTCORE sticks
You will be entitled to a refund worth the total value of the returned items.
If you used a discount coupon for the entire order, you will be credited with the amount actually paid at the time of the order. If you used a discount coupon and want only part of your order refunded, we will calculate how much you spent on that particular item in proportion to the discount. Amount actually paid in proportion to the discount recognized on the order.
If you used a discount coupon for the entire order, you will be credited with the amount actually paid at the time of the order. If you used a discount coupon and want only part of your order refunded, we will calculate how much you spent on that particular item in proportion to the discount. Amount actually paid in proportion to the discount recognized on the order.
Unfortunately, we cannot offer a return or refund for a device without a receipt when purchased through a retailer. Only by presenting a valid proof of purchase can you return your IQOS and receive a refund.
If you ordered via IQOS.com, you are a registered user and your IQOS is automatically registered to your account. Therefore, you do not need to present a copy of your receipt in these cases.
If you ordered via IQOS.com, you are a registered user and your IQOS is automatically registered to your account. Therefore, you do not need to present a copy of your receipt in these cases.
A refund will only be initiated once the returned IQOS device has arrived at our warehouse.
If all the information is correct, a refund will be made within 10-15 business days after we have received the return. You will be informed via email, once the refund is completed.
If all the information is correct, a refund will be made within 10-15 business days after we have received the return. You will be informed via email, once the refund is completed.
You can request a return on the "Your devices" page via your customer profile on IQOS.com.
For questions, please contact our IQOS Customer Service.
- 1. Create a return case
- 2. Send the device back with the shipping label you received with the original order or print the shipping label we share with you via email.
- 3. Once we have received your return, we will process the refund. You will receive the refund within 10-15 business days.
For questions, please contact our IQOS Customer Service.
To return a device you purchased from a retailer, you need to create an account and register your device on the account.
You can then request a return on the "Your devices" page via your customer profile on IQOS.com.
1. Upload the receipt for the device you want to return.
2. Create a return case
3. Fill in your bank details
We advise you to check this information carefully before sending it to us. Otherwise, the refund may not be successful. We will only use your data to finalize the repayment transactions.
4. Send the device back with the shipping label we share with you via email.
5. Once we have received your return and all the information is correct, we will process the refund. You will receive the refund within 10-15 business days.
If you have any questions, please contact our IQOS Customer Service.
1. Upload the receipt for the device you want to return.
2. Create a return case
3. Fill in your bank details
- - IBAN: You can find your IBAN number via your online banking or by contacting your bank.
- - Name of your bank
- - SWIFT code: This is a code used for international payments to identify your bank. You can find it via your online banking or by contacting your bank.
We advise you to check this information carefully before sending it to us. Otherwise, the refund may not be successful. We will only use your data to finalize the repayment transactions.
4. Send the device back with the shipping label we share with you via email.
5. Once we have received your return and all the information is correct, we will process the refund. You will receive the refund within 10-15 business days.
If you have any questions, please contact our IQOS Customer Service.