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Money-back on IQOS devices - If not satisfied after use
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International Assistance
Get support when you're away from home.
International assistance
Travel with ease and worry-free. Whether you’re on holiday or work-trip, we’re only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you’re away from home, it’s not the end of the world. If your device is still under its warranty, we’ll get a replacement for you.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.