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International Assistance
Get support when you're away from home.
With you wherever you go
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
A little help to get you started
Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.
Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
There for you as your travel
Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.
We are never far away!
Choose your preferred way of contacting us for support.
Don't worry, we're not robots and we all speak Swedish and English.
Don't worry, we're not robots and we all speak Swedish and English.
Monday to Friday from 09:00 - 19:00
Saturday - Closed
Sunday - Closed
Saturday - Closed
Sunday - Closed
