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International Assistance

Get support when you're away from home.

Garnet Red IQOS ILUMA i PRIME-enhet ovanför dess laddare, på ett bord nära en soffa
Kvinna som håller i en blå IQOS ILUMA-enhet

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. Whether you're on holiday or travelling, we're only a call away.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Man som håller i en IQOS ILUMA i-enhetsförpackning, sittandes framför en kvinna

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Kvinna som håller i en IQOS ILUMA-enhet och tittar bortåt

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers more than 65 countries across five continents.

Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Två händer som packar upp en IQOS ILUMA i PRIME-enhet

There for you as your travel

Your device might already be registered for our International Assistance, but if it’s not, register here to get peace of mind, even when you're away.

Register now