Try IQOS for 60 days
We strive to give our customers the best experience with the best possible service whether in our stores or on IQOS.com.
We are monitoring the COVID-19 situation closely, we want to reach out and assure you that the health and safety of our customers, associates and communities are our top priority.
While our stores currently remain open for business, we recognize you may choose to shop from home and our online store.
We want to give you more time to try your IQOS at home. We will extend our money-back guarantee from 30 to 60 days.
If any questions don’t hesitate to contact our remote IQOS experts at 08 – 12 10 6000 to get started, help or instructions how to clean your device.
If your IQOS is broken, we continue to provide warranty and IQOS coverage. Contact IQOS Customer Care at 020 – 25 10 10.
We are always ready to help! You are welcome to contact IQOS Customer Care at 020 – 25 10 10 or through Live Chat (Mon-Fri 8: 00-18:00, VI-VII: 10:00-18: 00) or visit the iqos.com Help section.