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Try IQOS for 60 days

We strive to give our customers the best experience with the best possible service whether in our stores or on

We are monitoring the COVID-19 situation closely, we want to reach out and assure you that the health and safety of our customers, associates and communities are our top priority.

While our stores currently remain open for business, we recognize you may choose to shop from home and our online store.

We want to give you more time to try your IQOS at home. We will extend our money-back guarantee from 30 to 60 days.

If any questions don’t hesitate to contact our remote IQOS experts at 08 – 12 10 6000 to get started, help or instructions how to clean your device.

If your IQOS is broken, we continue to provide warranty and IQOS coverage. Contact IQOS Customer Care at 020 – 25 10 10.

We are always ready to help! You are welcome to contact IQOS Customer Care at 020 – 25 10 10 or through Live Chat (Mon-Fri 8: 00-18:00, VI-VII: 10:00-18: 00) or visit the Help section.

Stay safe!

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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.