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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

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IQOS satisfaction guarantee
IQOS satisfaction guarantee

IQOS satisfaction guarantee

IQOS satisfaction guarantee means that you can try your new IQOS for 60 days and then return it for free if you do not like it. This gives you an opportunity to take your time and test whether IQOS is something for you. You are welcome to visit one of our stores in Stockholm, Gothenburg and Malmö or order your IQOS directly here on our website. When you order your first IQOS, you will be covered by our IQOS satisfaction guarantee. You can also buy your IQOS from any of our retailers all around the country. Here you can find the retailer closest to where you live.

How does the IQOS satisfaction guarantee work?

When you buy your first IQOS in one of our stores or on our website, you are covered by our 60-day satisfaction guarantee. That means you can try your IQOS at home for 60 days. If are not satisfied with it or if you feel that IQOS is not suitable for you, you can then return it for free and get your money back.

You will get support from our experts and if you experience any problems with your IQOS during these 60 days, you are always welcome to contact our customer support.

Test IQOS with our satisfaction guarantee

IQOS is an alternative to regular cigarettes. It may take some time before you get used to it and feel that IQOS is something you like to use. With our satisfaction guarantee, you get the opportunity to test IQOS for a longer period and really try if this smoking alternative is suitable for you. If you choose to return your purchase, it is completely free, and you get all your money back.

Our experts can guide you

If you would like a tutorial of how IQOS works you are more than welcome to visit any of our stores. Our experts will help you and show you all there is to know for your IQOS to work as smoothly as possible. You can also book a video chat where will go over the product together with you.

Contact our customer support

From your very first day with IQOS you will have access to our customer support, and they are more than happy to answer all your questions and help you out if you are to experience any issues with your IQOS. You can also contact us via telephone, mail or our chat, which you find in the bottom right corner.