![Hands unboxing an IQOS device.](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid1_PeopleNoConsumables_Desktop_Standard.jpg?d=0)
We are here to help.
Let’s get in touch![A man using an IQOS device smiling with a woman.](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/IQOS_ILUMA_GetSupport_Hero_MyIQOS_default_ILUMA_Prime_PeopleNoConsumables_Desktop_Standard.jpg?d=0)
![Hands unboxing an IQOS device.](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid1_PeopleNoConsumables_Desktop_Standard.jpg?d=0)
![Two people holding phones over two cups of coffee.](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid2_PeopleNoConsumables_Desktop_Standard.jpg?d=0)
IQOS troubleshooting
Get to know our newest tool for keeping your IQOS fresh or read your way to a fix.
![firmware](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/ILUMA_asset-1_desktop.T1675244662404.V0465482000_2415211_326_3202.jpg?d=0)
IQOS App
We all enjoy a free upgrade to first class, so this is for you: Get ready for better battery life and brand new features Download our new app today and upgrade your IQOS!
![A woman holding an IQOS device looking at a laptop.](https://dnnfp2w4ej81g.cloudfront.net/images/kura/iluma/get-support-iluma/IQOS_ILUMA_GetSupport_Iluma_ContentBlock_SignPost_Default_Grid3_PeopleNoConsumables_Desktop_Standard.jpg?d=0)
Your benefits package
Did you register your IQOS yet? This is why you should!
![A hand showing an IQOS device to another person.](https://dnnfp2w4ej81g.cloudfront.net/WD/Support/blond-woman-with-phone.png?p=0?d=0)
Your personal IQOS coach
Start your IQOS experience by switching from cigarettes with your personal IQOS coach.
![One person handing an IQOS device box to a smiling woman.](https://dnnfp2w4ej81g.cloudfront.net/WD/Support/woman-shoes-and-box.png?d=0)
Rapid replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.
![A passport, plane ticket, and IQOS device on a desk.](https://dnnfp2w4ej81g.cloudfront.net/WD/Support/woman_looking_device.webp)
International assistance
We offer replacement of your non-functional IQOS in countries, where IQOS is available.