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IQOS warranty.
Our promise: Expert care and a convenient service experience.
We design and build IQOS with care. Every IQOS device comes with 1-year warranty*.
What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty components: We'll replace defective parts or materials.
Your remaining warranty will be transferred if you gift your IQOS to another adult user.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
*IQOS manufacturer warranty and support programs are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Register for extended IQOS warranty.
For extended IQOS warranty coverage at no extra charge, simply register your IQOS device online within 30 days after purchase – it's FREE!
- Register your device to get:
- 1 extra year of IQOS warranty coverage for manufacturer defects.
- Accidental Damage protection – reserved for IQOS ILUMA i PRIME users (1-time replacement within the warranty period).
- International assistance when you travel in more than 90 countries where IQOS operates.
Explore IQOS warranty by device.
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
IQOS ILUMA i PRIME
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
Accidental damage protection.
User documents and useful links:
IQOS ILUMA i PRIME Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
IQOS ILUMA i
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
User documents and useful links:
IQOS ILUMA i Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
IQOS ILUMA i ONE
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
User documents and useful links:
IQOS ILUMA i ONE Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
IQOS ILUMA PRIME
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
User documents and useful links:
IQOS ILUMA PRIME Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
IQOS ILUMA
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
User documents and useful links:
IQOS ILUMA Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
IQOS ILUMA ONE
Upon your device registration and your first login to IQOS CLUB you enjoy:
1 year IQOS warranty.
+ 1 year extended IQOS warranty upon device registration within 30 days of purchase.
International assistance upon registration, anytime during the warranty period.
User documents and useful links:
IQOS ILUMA ONE Warranty Card
Learn about Accidental Damage
Safety Warning and Instructions
User Guide
Firmware License
Learn about International Assistance
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
FAQs about IQOS warranty
What’s covered under IQOS ILUMA i warranty?
IQOS warranty covers the repair or replacement of your Holder and/or Pocket Charger of IQOS ILUMA i products that have a manufacturing defect, assuming the product is used in accordance with the associated User Guide, in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
What other support services are offered for my IQOS ILUMA i device in case of a defect?
Upon device registration, all IQOS devices can benefit from International Assistance for device defects when you travel abroad, while IQOS ILUMA i PRIME devices benefit from Accidental Damage protection as well.
What’s not covered under IQOS warranty?
- Uninterrupted and error-free functionality of the product.
- Malfunction and/or damage caused by normal wear and tear or otherwise due to the ageing of this product.
- Cosmetic damage (such as scratches, dents, broken plastic, etc.), that does not impact the functionality of the product.
- Damage caused by misuse, power surge, improper handling, liquid contact, or fire.
- Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
- Damage or malfunction caused by attempts to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide or in contravention of the firmware license agreement.
- IQOS Holder and/or Pocket Charger battery performance degradation. The Holder and/or Pocket Charger batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty.
- Product containing fully or partially non-genuine parts.
The IQOS warranty does not cover:
How can I check the status of my device warranty?
If your device is registered, simply check the device details already linked to your profile. You can also reach out to us via online chat, in-store, or phone, and we’ll help you.
Do I need to activate my IQOS warranty?
Every IQOS device comes with 1 year of IQOS warranty coverage when purchased, which doesn’t need to be activated. Other support services like IQOS extended warranty or Accidental Damage require activation by linking your device to your customer profile. Not only will you get enhanced coverage, but also dedicated support and the ability to track the warranty status for all your registered devices.
My device is not working. What do I need to do?
- Read FAQs and browse tips for helpful guidance.
- Start online troubleshooting to resolve common issues at any time. If things still seem a bit off.
- Visit an IQOS Store or any of our qualified partner service points for in-person assistance.
- Connect with IQOS Support through our online chat or over the phone to get personalised assistance and find out what to do next.
- Connect with IQOS Support through our online chat or over the phone to get personalised assistance and find out what to do next.
Before making an IQOS warranty claim, we have a few resources which may provide a quicker fix:
Registering your device will make the support process easier. In the absence of the device details, we may ask for proof of purchase to validate the warranty status of your device.
Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.
Get help with your IQOS order, delivery, or return via any of our self-service channels.
Get support