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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

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A woman opening an IQOS product box.
A man sitting outside holding an IQOS device.
A man sitting outside holding an IQOS device.

We'll cover your IQOS with a 1-year warranty.

Your voluntary warranty provided for your IQOS is valid in the country of purchase. In Sweden, you’ll get a 1-year warranty from the date of purchase. You’ll need to save your receipt or take a picture of it as proof of purchase.

A woman holding a smart phone in her left hand and an IQOS device in her right hand.

Register your IQOS device to unlock great advantages:

  • 60 days money back guarantee on your IQOS device*
  • Accidental damage coverage, you receive a new device if it accidentally breaks*
  • International coverage with IQOS support*
  • Access to support of an IQOS Expert
  • 10% discount on accessories

You can easily create an account here by following the different steps.

Register today

A man wearing glasses reading a warranty brochure.

What do we cover with the IQOS warranty?

The Philip Morris International entity listed under the heading of ‘Customer Care’ will at its option (but without affecting your statutory rights) repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid for 1-year in the country of purchase.

What don’t we cover with the IQOS warranty?

The IQOS warranty doesn’t cover the following:

  1. Damage caused by normal wear and tear.

  2. Cosmetic damage (such as scratches, dents, broken plastic, etc.)

  3. Damage caused by misuse, power surge, improper handling, liquid contact or fire.

  4. Malfunction caused by using the device with non-compatible products.

  5. Damage of malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS.

  6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.

*When your device is accidentally damaged and still under warranty.

** A one-time replacement per calendar year and person registered on for any damage not covered by the IQOS warranty. If your device is replaced, only the original warranty when you first bought the device is valid