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Your first steps with IQOS

Which IQOS would you like to learn more about?
IQOS holder and charger on a laptop
Gold IQOS DUO with a mobile, a glass of water and a yellow cup on a wooden table

Getting started with your IQOS 3 MULTI

1. Press and hold down the button on your IQOS 3 MULTI for one second until you see the light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the IQOS AC power adaptor and cable.

2. Rotate the lid and gently insert your heatstick, be careful not to twist it.

3. Press and hold down the button until you feel a vibration and see the light. When the light stops flashing and you feel your device vibrate twice, it's ready to use.

4. When the light fades out, remove the used heatstick and recharge your device so it's ready for next time.

Watch tutorial

Gold IQOS DUO on a laptop

Charging your IQOS 3 MULTI

1. Press the button on your IQOS 3 MULTI to check your battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.

2. If it's out of charge, plug your device into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.

3. When you see a steady light, your device is ready to use again!

Watch tutorial

 IQOS holder, charger and other accessories on a table

Cleaning your IQOS 3 MULTI

1. Wait for your IQOS 3 MULTI to cool down and take off the Cap.

2. Tap out any loose tobacco stuck inside your IQOS 3 MULTI, then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device as often as you can. Remember to avoid the heating blade, and don't forget to clean the Cap top to bottom too. A cleaner device makes for a better taste experience. It's as simple as that.

Watch tutorial

How to remove heatsticks correctly

Removing your heatsticks correctly every time

Never try to force or twist the heatstick while inserting or removing it into your IQOS 3 MULTI Holder since this may damage the heating blade.

IQOS charger plug

Charging your IQOS

Remember to keep your IQOS 3 MULTI Pocket Charger battery charged. Charging is faster if plugged into a wall outlet than to a laptop's USB ports and try to charge it simultaneously as you charge your phone.

Watch tutorial

Blue laptop and an IQOS device on the table

That's not all. There's more helpful information in our IQOS 3 MULTI User Guide.

For more information, please have a look at our IQOS 3 MULTI User Guide.

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Do you still have questions about IQOS?

There are several ways you can reach us.

  • Use our IQOS live chat

    Chat to our IQOS Experts live.
    They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.

    Start Chat
  • IQOS Phone Support

    Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Get in touch
  • Send us an email

    Please send us your query
    We will respond within 24 hours
    Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

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  • IQOS FAQ

    Find your answer online. Browse our FAQs to see if you can find the answer to your question.

    FAQ
  • Facebook us

    Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
    Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

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