Removing your heatsticks correctly every time
Never try to force or twist the heatstick while inserting or removing it into your IQOS 3 MULTI Holder since this may damage the heating blade.
1. Press and hold down the button on your IQOS 3 MULTI for one second until you see the light at the bottom. No light? No problem. Hold down the button for an extra four seconds. Still no luck? Try charging your IQOS with the IQOS AC power adaptor and cable.
2. Rotate the lid and gently insert your heatstick, be careful not to twist it.
3. Press and hold down the button until you feel a vibration and see the light. When the light stops flashing and you feel your device vibrate twice, it's ready to use.
4. When the light fades out, remove the used heatstick and recharge your device so it's ready for next time.
1. Press the button on your IQOS 3 MULTI to check your battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
2. If it's out of charge, plug your device into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.
3. When you see a steady light, your device is ready to use again!
1. Wait for your IQOS 3 MULTI to cool down and take off the Cap.
2. Tap out any loose tobacco stuck inside your IQOS 3 MULTI, then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.
3. Clean your device as often as you can. Remember to avoid the heating blade, and don't forget to clean the Cap top to bottom too. A cleaner device makes for a better taste experience. It's as simple as that.
Never try to force or twist the heatstick while inserting or removing it into your IQOS 3 MULTI Holder since this may damage the heating blade.
Remember to keep your IQOS 3 MULTI Pocket Charger battery charged. Charging is faster if plugged into a wall outlet than to a laptop's USB ports and try to charge it simultaneously as you charge your phone.
You only need to press the IQOS 3 MULTI button once to activate it. Once the light indicator goes from flashing to steady, it's ready to use. Pressing the button again may turn it off.
For more information, please have a look at our IQOS 3 MULTI User Guide.