Free next day delivery - Order within
Buy now. Pay later.
Money-back - If not satisfied after use
Please note this website is intended for Sweden, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
IQOS ILUMA i
ONE Care you
can count on
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i ONE device.
Accidental Damage Coverage
Get a free device replacement if yours is accidentally damaged.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
IQOS App
If you are on holiday or travelling and feel like your device is damaged, download the IQOS app and perform remote diagnostics to fix potential issues.
Want to chat?
We're here for you in-store or at your fingertips. You choose.
-
Store locator
Find your nearest
IQOS store -
Phone
Call us on
020 25 10 10
IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
Visit Important information.
Visit Important information.