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Your personal IQOS expert

A helping hand in getting to know IQOS.

Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone.
A person opening a box containing a new IQOS ILUMA.

A little help to get you started

Discover the difference our team of personal experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal expert is here to guide you and help you take the next step on your switching journey.

Ready to make the switch?


We will be with you on the journey. Your personal IQOS expert will be in touch to help you get started. All it takes is a click.

Click here for IQOS expert
A woman opening a package from IQOS.

Let us help you begin your journey

Contact an IQOS expert

We are never far away!
Choose your preferred way of contacting us for support.

Don't worry, we're not robots and we all speak Swedish and English.
Monday to Friday from 08:00 - 19:00
Saturday from 10:00 - 18:00
Sunday from 12:00 - 16:00