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Your very own IQOS Expert.

A helping hand in getting to know your IQOS.

A helping hand in getting to know your IQOS.



Click for IQOS Expert
Blond woman opening her gold IQOS device
Woman checking her IQOS coach tips

A little help to get you started

Need help using your IQOS? How about some tips and tricks to help you get started with your new device and your heatsticks? Just ask your IQOS Expert - they are here to guide you and are ready to help.

Ready to make the switch?

Remember you won't be alone. Your IQOS Expert will be in touch to help you get started. All it takes is a click.


Click here for your IQOS Expert
Man showing a gold IQOS holder

Do you still have questions about IQOS?

There are several ways you can reach us.

  • Use our IQOS live chat

    Chat to our IQOS Experts live.
    They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.

    Start Chat

  • IQOS Phone Support

    Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Get in touch

  • Send us an email

    Please send us your query
    We will respond within 24 hours
    Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Email us

  • IQOS FAQ

    Find your answer online. Browse our FAQs to see if you can find the answer to your question.

    FAQ

  • Facebook us

    Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
    Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Our Facebook page