Your very own IQOS Expert.
A helping hand in getting to know your IQOS.
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A little help to get you started
Need help using your IQOS? How about some tips and tricks to help you get started with your new device and your heatsticks? Just ask your IQOS Expert - they are here to guide you and are ready to help.
Ready to make the switch?
Remember you won't be alone. Your IQOS Expert will be in touch to help you get started. All it takes is a click.
Click here for your IQOS Expert

Do you still have questions about IQOS?
There are several ways you can reach us.
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Use our IQOS live chat
Chat to our IQOS Experts live.
Start Chat
They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds. -
IQOS Phone Support
Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
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Send us an email
Please send us your query
Email us
We will respond within 24 hours
Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 -
IQOS FAQ
Find your answer online. Browse our FAQs to see if you can find the answer to your question.
FAQ -
Facebook us
Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
Our Facebook page
Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00