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All yourServices and benefits
in one place.

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This is our treat to you as you take the next step on your journey with IQOS.

  • Try for
    60 days

    Simply return your IQOS for free if it’s not for you.

    Try for 60 days

  • 1 year IQOS warranty.

    + 1 year extended IQOS warranty upon device registration within 30 days of purchase.

    Accidental damage coverage

  • International
    assistance

    International assistance upon registration, anytime during the warranty period.

    International assistance

  • 10% on all
    accessories

    Get a special offer when you order your next IQOS accessories at IQOS.com

    10% on all accessories
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If IQOS is not for you, return it within 60 days.

Have a go at a future without smell of smoke. Order to your home or visit our stores

  • Try IQOS at home

    Get the feel of IQOS in your own home and book a video call with instructions on how to get started. You can return anytime during your 60 day-period.

  • Discover IQOS in-store

    Meet the experts at the IQOS stores and let them guide you through the IQOS universe and the special HeatControl™ Technology behind it.

  • Looking to return?

    We’ve got you. See how you return your IQOS right here.
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Register for extended IQOS warranty.

For extended IQOS warranty coverage at no extra charge, simply register your IQOS device online within 30 days after purchase – it's FREE!

  • Register your device to get

    • 1 extra year of IQOS warranty coverage for manufacturer defects.
    • Accidental Damage protection – reserved for IQOS ILUMA i PRIME users (1-time replacement within the warranty period).
    • International assistance when you travel in more than 90 countries where IQOS operates.

  • Help me!

    Click here to get support from one of our several help channels

*Note that the IQOS Warranty is not the same as accidental damage coverage

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International assistance.

We offer international assistance, when you register your IQOS. Call us any time, if you need our help.

  • Travelling abroad

    Never worry! We are present, even when you are far away. Call us if an issue occurs while you’re abroad and we will help you out!

  • 60+ countries

    International assistance is offered in more than 60 countries. Read more to find our shops and services.

Read more

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Your VIP-offers.

Get more treats as an extra privilege*. These are our deals:

  • Get 100 SEK discount

    Become part of our IQOS-family and claim 100 SEK off on your first IQOS.

  • Exclusive deals

    Register your device and sign up to our tribe to get special offers.

See all offers

*A service package for you who create an account and register your IQOS. You get one year accidental damage coverage, international assistance, 10% discount on accessories and personal help.

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Choose your preferred way of contacting us for support.

Don't worry, we're not robots and we all speak Swedish and English.
Monday to Friday from 09:00 - 19:00
Saturday - Closed
Sunday - Closed