Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

Free next day delivery - Order within
Free & quick delivery - 1-3 working days
Money-back - If not satisfied after use

Guide to

Try our self-diagnostic tool, which can help you
find a solution for device issues in a few easy steps.

Click to start

close-up shot on iqos duo kit in box

No air flow?

Your IQOS DUO Holder might need a clean.


Wait for your device to cool down. Slide your cap upwards to remove it.


Insert the IQOS cleaning tool and rotate gently. Do this regularly to reduce any tobacco build-up.


Switch to your IQOS cleaning sticks to get into all creases of the heating chamber and Holder to avoid breaking or damaging the heating blade.

How to clean