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Guide to
troubleshooting.

Try our self-diagnostic tool, which can help you
find a solution for device issues in a few easy steps.

Click to start

close-up shot on iqos duo kit in box

No air flow?

Your IQOS DUO Holder might need a clean.

1

Wait for your device to cool down. Slide your cap upwards to remove it.

2

Insert the IQOS cleaning tool and rotate gently. Do this regularly to reduce any tobacco build-up.

3

Switch to your IQOS cleaning sticks to get into all creases of the heating chamber and Holder to avoid breaking or damaging the heating blade.

How to clean