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Get started with IQOS

It’s easy to get started. See how to use your IQOS.

How it works

IQOS troubleshooting

Get to know our newest tool for keeping your IQOS fresh or read your way to a fix.

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IQOS App

We all enjoy a free upgrade to first class, so this is for you: Get ready for better battery life and brand new features Download our new app today and upgrade your IQOS!

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Your benefits package

Did you register your IQOS yet? This is why you should!

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Your personal IQOS coach

Start your IQOS experience by switching from cigarettes with your personal IQOS coach.

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Rapid replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive without having to leave your home.

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International assistance

We offer replacement of your non-functional IQOS in countries, where IQOS is available.

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