Signup & redeem your free gift here >
FORGOT PASSWORD?

Continue with login
OR

IQOS diagnostic tool

Let's fix your IQOS

Please select your device to see the relevant content

Which part of your device isn’t working?

If you are experiencing an issue with your IQOS 3 MULTI, the first step is to check if it has been charged.

How to check if your IQOS 3 MULTI is charged:

Press the button on your IQOS 3 MULTI; the battery status lights (at the bottom of the device) should turn on. If they don’t, press and hold the button for 4 seconds until the small light turns on. The battery lights should stay on once you press the button again.

If you do not see any lights, charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least 20 minutes*. We recommend that you fully recharge your IQOS 3 MULTI. This can take up to 75 minutes. Once fully charged the battery status lights will turn OFF.

* Note that laptop USB ports may not have enough power to charge your IQOS 3 MULTI. We recommend using an electrical outlet instead.

Resetting Your IQOS 3 MULTI

If your IQOS 3 MULTI is charged, but still not working, the next step is to reset the IQOS 3 MULTI.

Press and hold the button on your IQOS for approximately 10 seconds. After the lights fade, continue holding the button for 2 more seconds. When you release the button you will see all the lights briefly blink white.

Cleaning Your IQOS 3 MULTI Can Solve a Number of Problems You Might Be Experiencing

Does it feel difficult to draw on your HEETS while using your IQOS 3 MULTI? Not getting enough aerosol when using your IQOS 3 MULTI? These issues can likely be resolved by using the IQOS Cleaning Tool and Cleaning Sticks.

Cleaning your IQOS 3 MULTI regularly and with the right tools will not only ensure that you are getting the optimal real tobacco taste experience; but it can also solve some of the issues you may be experiencing with your IQOS 3 MULTI.

How to Clean IQOS 3 MULTI video

Is your IQOS 3 MULTI not starting?

If your IQOS 3 MULTI is not starting, sometimes residual tobacco can prevent it from starting. Simply remove the Cap and clean the flat surface next to the heating chamber as well as the inside of the Cap using IQOS Cleaning Sticks.

IQOS 3 MULTI Temperature Issues

Does your IQOS 3 MULTI have a blinking red light or a white light blinking twice?

This could be because your IQOS 3 MULTI is too cold or too hot. IQOS 3 MULTI operates in a temperature range between 0° and 50° C. If the ambient temperature is low, try warming the device in your hand for at least 1 minute. If it is too hot, take it with you to a colder place and it should be working again once it has cooled down.

Does your IQOS 3 MULTI have a broken heating blade or other physical damage?

Check to see if your IQOS 3 MULTI has a broken heating blade or any other physical damage. If it does, we are sorry that this happened to you. Please contact Customer Care and we will support you with this issue.

Sometimes the cleaning of your IQOS 3 MULTI can damage the blade inside your IQOS. Be careful not to exert force onto the blade when cleaning your IQOS 3 MULTI. Also ensure you never twist your heatstick while it's in the IQOS. This movement can damage the heating blade and disrupt your IQOS experience.

For more information, have a look at our IQOS 3 MULTI User Guide

Download the IQOS 3 MULTI user manual here.

User Guide IQOS 3 MULTI

IQOS 3 MULTI Learn More

Need support using your IQOS? How about some tips? Learn more on how to use, clean, and charge your IQOS 3 MULTI, and find quick tips here.

LEARN MORE

Still have questions about IQOS?

We are here to help you across multiple channels

IQOS Live Chat

Talk with one of our IQOS Experts live
We will respond within seconds
Available weekdays 08.00-19.00, weekends 10.00-18.00
Online / Offline Start Chat

IQOS on Facebook

Visit our IQOS Facebook page
We will respond in 60 minutes
Available weekdays 08.00-19.00, weekends 10.00-18.00 www.facebook.com/iqos.se/

IQOS Email Support

Send us your query
We will respond within 24 hours
Service available weekdays 08.00-19.00, weekends 10.00-18.00 contact.se@iqos.com

IQOS FAQ

Find your answer online
Full FAQs available here FAQ

IQOS Phone Support

Want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Available weekdays 08.00-19.00, weekends 10.00-18.00

Product added to cart

Your cart is empty

Find the IQOS that suits you best.

Compare models

  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.