The difference between accidental damage coverage and warranty

IQOS Accidental Damage coverage and IQOS Warranty are both services available to make it easier for you if your IQOS breaks down. The difference between the services is that the accidental damage coverage covers damages caused by yourself by accident, while the warranty covers material and manufacturing defects. Below you can read more about our the differences.

IQOS Accidental Damage Coverage

IQOS Accidental Damage coverage is included in the IQOS Customer Benefit Program and gives all the users with registered IQOS the right to replace each part of your IQOS kit once completely free of charge during the first 12 months. The accidental damage coverage is valid from when you registered your IQOS under "My devices" on "My pages" on our website. It covers, among other things, damages on your IQOS device caused by yourself by accident.

Read more about how to register here in the FAQ.

IQOS Warranty

Everyone who buys an IQOS gets the IQOS Warranty which is valid for 1 year from the date of purchase. It covers material and manufacturing defects which means that your IQOS can be repaired or replaced free of charge.

Contact IQOS support for more information

If you want to know more about IQOS Accidental Damage coverage and IQOS Warranty or get help with your registration, you are welcome to contact IQOS Customer Support by telephone 020 - 25 10 10 or send an e-mail to contact.se@iqos.com.