Using IQOS is easy. Learn how to use, clean and charge your IQOS and find quick tips.
Start your IQOS experience together with your personal IQOS Expert!
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.
When you have registered your IQOS device this coverage provides you with the comfort that even if you accidentally damage your device, we'll replace it free of charge.
Accidental damage coverage is not the same as warranty.
If your registered device is damaged when you're on holiday or traveling for work in a country where IQOS is available, let us know, and we`ll replace it free of charge. Our dedicated helpline is at your service.
A clean device can make a difference. Drop by one of our stores for a complimentary professional cleaning service.
Do you still have questions about IQOS?
There are several ways you can reach us.
Chat to our IQOS Experts live.
They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.
Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
Get in touch
Please send us your query
We will respond within 24 hours
Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
Find your answer online. Browse our FAQs to see if you can find the answer to your question.
FAQ
Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00
