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Welcome to IQOS Care

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International assistance

If your registered device is damaged when you're on holiday or traveling for work in a country where IQOS is available, let us know, and we`ll replace it free of charge. Our dedicated helpline is at your service.

Learn more

Do you still have questions about IQOS?

There are several ways you can reach us.

  • Live chat icon

    Use our IQOS live chat

    Chat to our IQOS Experts live.
    They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.

    Start Chat
  • Phone icon

    IQOS Phone Support

    Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Get in touch
  • Email icon

    Send us an email

    Please send us your query
    We will respond within 24 hours
    Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Email us
  • Headset icon


    Find your answer online. Browse our FAQs to see if you can find the answer to your question.

  • Like button icon

    Facebook us

    Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
    Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Our Facebook page
  • English

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.