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This website is intended only for users of nicotine or tobacco products who are over 18.

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Welcome to IQOS Care

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International assistance

If your registered device is damaged when you're on holiday or traveling for work in a country where IQOS is available, let us know, and we'll replace it free of charge. Our dedicated helpline is at your service.

Learn more

Do you still have questions about IQOS?

There are several ways you can reach us.

  • Use our IQOS live chat

    Chat to our IQOS Experts live.
    They’re available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00 Just send them a message, and they’ll say hello within seconds.

    Start Chat
  • IQOS Phone Support

    Do you want to speak to one of our IQOS Experts? No problem, call us at 020 25 10 10 Opening hours Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Get in touch
  • Send us an email

    Please send us your query
    We will respond within 24 hours
    Service available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

    Email us
  • IQOS FAQ

    Find your answer online. Browse our FAQs to see if you can find the answer to your question.

    FAQ
  • Facebook us

    Visit our IQOS Facebook page and message us with any questions, and we’ll get back to you in minutes.
    Available Monday-Friday 08:00-19:00 and Saturday, Sunday 10:00-18:00

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