Service: Warranty - FAQs

1. Damage caused by normal wear and tear
2. Cosmetic damage (such as scratches, dents, broken plastic etc.)
3. Damage caused by misuse, power surge, improper handling, liquid contact or fire
4. Malfunction caused by using the device with non-compatible products
5. Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide

More about the manufacturer warranty

IQOS provides you with a voluntary warranty of 12 months. During this period, IQOS will replace or repair your device if the warranty conditions are met.

With the free IQOS Care Plus services, you can gain additional coverage for your device, including a worldwide warranty, for the period of the warranty. You can benefit from these services by registering your IQOS device.

Even products of the highest quality can sometimes stop working, and we know how annoying it is when you can't use your IQOS.
Do you want to make a claim? It's easy and quick, just access our online diagnostic tool to see if there is a warranty claim and if so, we will arrange the replacement of your IQOS device directly.

You can also visit our store and contact our IQOS experts, we will help troubleshooting any problems with your device.

The warranty for IQOS devices is valid for one year from the purchase date.

Voluntary manufacturer warranty is valid only in the country of purchase. It’s not directly enforceable in a third country.  

If you are travelling to a country where IQOS is sold, you can use the International Assistance line, if you are a registered customer.  

If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. Once you have uploaded the proof of purchase, you will receive the full warranty. Unfortunately, if your device has already been registered in another country, we cannot provide you with the warranty.

Customer care will repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid for 1-year in the country of purchase.

Here you can read more about your warranty and the terms Warranty and replacement | IQOS Sweden.

The warranty applies to all consumers in 1 year from purchase and means you can get a new device if your current one is defective in terms of material or workmanship.

Accidental damage coverage provides all consumers with registered device the comfort that even if you accidentally damage your IQOS device, we'll replace it free of charge.

Register your IQOS here