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This website is intended only for users of nicotine or tobacco products who are over 18.

This website contains information about our tobacco products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.

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Service: Warranty - FAQs

Customer care will repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated IQOS User Guide and which are subject to a valid voluntary warranty claim. The provisions of this warranty are only valid for 1-year in the country of purchase.

Here you can read more about your warranty and the terms Warranty and replacement | IQOS Sweden.
  • The warranty applies to all consumers in 1 year from purchase and means you can get a new device if your current one is defective in terms of material or workmanship.
  • Accidental damage coverage provides all consumers with registered device the comfort that even if you accidentally damage your IQOS device, we'll replace it free of charge.

    Register your IQOS here