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IQOS is a smoke-free alternative* to cigarettes, for adults who would otherwise continue smoking to enjoy cigarette-like satisfaction*, with no ash and less smell than cigarettes.
IQOS users SMARTCORE[TM] technology to heat not burn tobacco and nicotine sticks.**
*IQOS is an alternative for adult smokers who would otherwise continue to smoke cigarettes. IQOS is not for people who have never smoked or who have quit using tobacco or nicotine. IQOS is intended exclusively for use by adults.
**Reduction in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarettes smoke, which do not include nicotine. See Important information section.
IQOS users SMARTCORE[TM] technology to heat not burn tobacco and nicotine sticks.**
*IQOS is an alternative for adult smokers who would otherwise continue to smoke cigarettes. IQOS is not for people who have never smoked or who have quit using tobacco or nicotine. IQOS is intended exclusively for use by adults.
**Reduction in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarettes smoke, which do not include nicotine. See Important information section.
IQOS is a completely new way of using tobacco or nicotine and an alternative to smoking cigarettes.
IQOS uses a technology called SMARTCOR[TM} Induction system to heat tobacco or nicotine inside SMARTCORE sticks nstead of burning it.
The heating releases tobacco and nicotine without fire, ash or smoke and without smoke odor.
Tobacco and nicotine are products that damage health and are addictive. The best way to reduce tobacco-related health risks is to completely stop using tobacco and nicotine.
IQOS uses a technology called SMARTCOR[TM} Induction system to heat tobacco or nicotine inside SMARTCORE sticks nstead of burning it.
The heating releases tobacco and nicotine without fire, ash or smoke and without smoke odor.
Tobacco and nicotine are products that damage health and are addictive. The best way to reduce tobacco-related health risks is to completely stop using tobacco and nicotine.
No, IQOS uses SMARTCORE sticks containing real tobacco or only nicotine, it is not an e-cigarette, and it does not contain nicotine liquid.
No, IQOS is not a tool to quit smoking. If you are worried about the health effects of smoking, the best option is to stop completely.
No, IQOS produces no smoke because it heats the tobacco or nicotine electronically instead of burning it. The heating releases a vapor which is what is seen when an IQOS is used.
No, IQOS is designed to be used with SMARTCORE sticks. It is only by using the products together that we can guarantee the full IQOS experience. All our product-related studies are based on the use of IQOS together with our SMARTCORE sticks.
No, IQOS is used with SMARTCORE tobacco or nicotine sticks. Both product variations contains nicotine, an addictive product that damages health.
The best way to reduce tobbacco or nicotine related health risks is to completely stop using tobbacco or nicotine products.
The best way to reduce tobbacco or nicotine related health risks is to completely stop using tobbacco or nicotine products.
No, IQOS users should respect local regulations and use common sense as to where, and close to who, they use IQOS.
Although the composition of the tobacco vapor created during IQOS use differs from cigarette smoke, the same restrictions apply in Sweden.
Since July 1, 2019, indoor use of heated tobacco products and e-cigarettes in public places has been banned. The same applies outside restaurants and cafés and near entrances to public places. Thus, IQOS is not allowed in these places.
Although the composition of the tobacco vapor created during IQOS use differs from cigarette smoke, the same restrictions apply in Sweden.
Since July 1, 2019, indoor use of heated tobacco products and e-cigarettes in public places has been banned. The same applies outside restaurants and cafés and near entrances to public places. Thus, IQOS is not allowed in these places.
You can buy IQOS ILUMA devices and accessories right here on our website.
Alternatively, you can visit our Stores and Resellers page and use your location or an address to fid the nearest partner store.
Alternatively, you can visit our Stores and Resellers page and use your location or an address to fid the nearest partner store.
To get started with your IQOS ILUMA device, follow this link to our guides on how to use your device and much more. Make sure to select your device at the top of the page to get tailored information on your device.
If you have further questions, contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 09.00-19.00, Saturday-Sunday closed). You can also start a chat conversation on our website.
If you have further questions, contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 09.00-19.00, Saturday-Sunday closed). You can also start a chat conversation on our website.
IQOS is designed to work in many different weather conditions, but the use of SMARTCORE sticks is optimized when used in temperatures between 0 and 50 °C.
Keep your IQOS away from water, direct sunlight and ensure that the ambient temperature is within IQOS’s operating range (0-50 ° C). Do not leave your IQOS in a hot or cold place (for example, in a car) for a longer period since the battery can be damaged, which will impair its capacity.
If your device doesn't work as it should, the first thing we recommend you to do is to visit the Troubleshooting section on our Support page here on IQOS.com to see if it can be easily fixed. Please make sure to look for your specific IQOS version.
If that didn't help, please contact IQOS Customer Service.
If that didn't help, please contact IQOS Customer Service.
Never! Thanks to the SMARTCORE induction system they use, IQOS ILUMA and IQOS ILUMA i devices do not ever need cleaning.
If a SMARTCORE stick breaks inside your IQOS ILUMA device, we recommend trying to take it out with a thin object like a toothpick. But be careful not to scratch the inside walls of your device.