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SMARTCORE sticks and HEETS sticks - FAQs

SMARTCORE sticks are specially designed to only be used with IQOS ILUMA devices and come in two variants.

IQOS ILUMA heats the tobacco & nicotine SMARTCORE sticks instead of burning them. IQOS heats both variants through SMARTCORE Induction System. This results in no smell of smoke and no ash.

Both tobacco sticks and LEVIA nicotine sticks are carefully built using SMRATCORE technoloy that works exclusively with IQOS ILUMA device, and onsist of 5 parts:

1. Front seal
2. The Heating Element
3. Tobbacco or plant-derived plug
4. Air flow champer
5. Cooling Plug

Read more information here

An experience with IQOS lasts up to 6 minutes or 14 puffs, whatever comes first – the equivalent of the time normally spent on smoking a cigarette.

SMARTCORE sticks are specially designed to work with the technology of an IQOS ILUMA.

They have the ideal lenght, diameter and design to fit inside an IQOS ILUMA holder, and, with the use of SMARTCORE induction technology, they heat tobacco and nicotine sticsk instead of burning them, releasing the nicotine in the form of a vapor.

IQOS ILUMA devices heat SMARTCORE tobacco and nicotine sticks instead of burnig them. This creates a vapor instead of smoke and tar, providing a different expetience, but also no smell of smoke or ash.

Yes. Both SMARTCORE tobacco and LEVIA nicotine sticks contain nicotine.

SMARTCORE sticks do not have any expiry date. Here are a few tips on how SMARTCORE sticks should be stored to preserve their quality and taste during use:

- Do not store SMARTCORE sticks in direct sunlight or expose them to humidity or humid weather conditions.
- Make sure they are kept dry.
Should you experience any inferior taste, please do not hesitate to contact IQOS Customer Service.

You can buy SMARTCORE Sticks form our partner stores and resellers. Use Store Locator to find one near you.

Actually, nothing. The device simply won’t start. It’s designed to start only when it detects that a TEREA SMARTCORE-stick has been inserted into it.

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Do not use SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.

See important information.

Tobacco or nicotine sticks are designed to be used only with IQOS ILUMA, so don’t try and use tobacco or nicotine sticks with blade IQOS devices because the device might get damaged. That’s because the new SMARTCORE INDUCTION SYSTEM™ has no blade in the holder. You will not be able to use tobacco or nicotine sticks with IQOS 3 DUO blade technology.

Discover our new IQOS ILUMA series that bring your experience to the next level.

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*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.

See important information.