Free next day delivery - Order within
Buy now. Pay later.
Money-back - If not satisfied after use
It won’t start because the IQOS ILUMA is designed to be used only with the brand new, fully sealed TEREA tobacco sticks or LEVIA nicotine sticks. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco or nicotine from within the SMARTCORE stick, instead of burning it. And do remember that TEREA and LEVIA SMARTCORE sticks won't work with previous IQOS generations and may cause damage to your device.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
If you accidentally insert a used tobacco or nicotine stick and notice not too long into the experience, very little energy will have been consumed and you may not lose the experience. Regardless, the recharging time will be less than 2 full consecutive uses.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
If your IQOS ILUMA doesn't start on its own then please:
Check that you’re only using TEREA or LEVIA SMARTCORE sticks Make sure they’re being placed in the right direction in the holder Open the IQOS app and check if the autostart function has been accidentally deactivated.
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times If the holder starts on its own without a tobacco stick inserted, then please follow these steps:
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder
Remember, you can start your experience manually by inserting your tobacco stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, contact our IQOS Customer service.
If your device is experiencing issues or does not work check out the IQOS ILUMA warranty [link to the IQOS warranty FAQ page] to find out if your device is still under warranty and can be replaced.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
Check that you’re only using TEREA or LEVIA SMARTCORE sticks Make sure they’re being placed in the right direction in the holder Open the IQOS app and check if the autostart function has been accidentally deactivated.
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times If the holder starts on its own without a tobacco stick inserted, then please follow these steps:
Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder
Remember, you can start your experience manually by inserting your tobacco stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, contact our IQOS Customer service.
If your device is experiencing issues or does not work check out the IQOS ILUMA warranty [link to the IQOS warranty FAQ page] to find out if your device is still under warranty and can be replaced.
*Do not use IQOS ILUMA™ and SMARTCORE-sticks with previous IQOS™ generations, as this may cause damage to your device. SMARTCORE-sticks contain a metal part. Keep out of reach of children to prevent disassembly or ingestion.
See important information.
Your IQOS device is designed to give you an experience that lasts up to 6 minutes or 14 puffs, whichever comes first.
Follow these steps to ensure you get the most out of your IQOS:
- Let the device heat up for 20 seconds.
- Make sure to take breaks between puffs. Allowing some time between puffs helps the holder properly heat the smartcore stick and generate aerosol.
- Check that the smartcore stick hasn’t been used twice by mistake.