- 60-Day Money-Back Guarantee on all your IQOS device purchases*
- A new device if it breaks down and the defect is covered by the warranty
- International support*
- Support from a personal IQOS-Expert
*Please note that for these services your IQOS needs to be registered to your account. You can see how to do this below in response to the question "How do I register my IQOS device?" In order to make a purchase on IQOS.com you need an account.
If you also sign up for communication, you will get following services:
- Conversion Support from an IQOS Expert
- First-to-know information regarding product launches and new services
- Special offers
*Please note that this does not include news and offers of tobacco (heatsticks).
The Customer Benefit Program offers the following benefits:
- Accidental Damage Coverage
- Personal IQOS Expert who, among other things, explains how IQOS works and its benefits and provides information about the registration process.
- Information about news and offers before unregistered IQOS users. No exclusive products or launches are included in this program.
- International Assistance - toll-free number (fees may apply) that IQOS users can call if something happened during stays abroad to countries where IQOS is sold (by Swedish Match or its subsidiaries or authorized third parties). At the event, the IQOS user receives help from experienced IQOS agents.
- 10% discount on accessories
Register your IQOS here
To know more about what is included in Care Plus, you can always contact Customer Care who will be happy to help you further. Contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 08.00-19.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.
- Accident damage coverage (one per unit): applies in 12-months from registration date
- The Customer Benefit program applies 12 months from purchasing dare on your latest purchased device