IQOS ILUMA Warranty - FAQs

The one-year warranty covers manufacturing defects for IQOS ILUMA electronic devices and electronic accessories such as Charging Cable and IQOS Charging Docks.

The following are exluded from the terms of your IQOS ILUMA warranty:

• 1. Damage caused by normal wear and tear.
• 2. Cosmetic damage (such as scratches, dents, broken plastic etc.).
• 3. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
• 4. Malfunction caused by using the device with non-compatible products
• 5. Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS
• 6. Damage or malfunction caused by failure to use as described in the associated IQOS User Guide

Even products of the highest quality can sometimes stop working, and we know how annoying it is when you can't use your IQOS.

Do you want to make a claim? It's easy and quick, just access our online diagnostic tool to see if there is a warranty claim and if so, we will arrange the replacement of your IQOS device.

You can also visit our store and contact our IQOS experts, we will help troubleshooting any problems with your device.

When you purchase an IQOS device, you get 1 year warranty from the day of purchase automatically.
If you register your IQOS device within 30 days of purchasing it, you may also be eligeble for:

• 1 extra year of IQOS warranty coverage for manufacturer defects.
• 2 years of Accidental Damage protection – reserved for IQOS ILUMA i PRIME users (1-time replacement within the total warranty period).
• 2 years international assistance in 65+ countries

If you purchased your IQOS device on our website, it will be registered automatically, so you can start enjoying all the benefits right away.

Voluntary manufacturer warranty is valid only in the country of purchase. It’s not directly enforceable in a third country.

If you are travelling to a country where IQOS is sold, you can use the International Assistance line, if you are a registered customer.

If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. Once you have uploaded the proof of purchase, you will receive the full warranty. Unfortunately, if your device has already been registered in another country, we cannot provide you with the warranty.