If you want to read more about the differences between IQOS smoke-free products, please visit the page compare IQOS models.
IQOS 3 DUO offers at least 1min 40sec faster than charging the Holder of IQOS 3*. The device hosts our IQOS ProtectPlus™ System for better protection and reliability and NFC chip for easy registration and access to IQOS website.
*Provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage.
If you want to read more about the differences between IQOS smoke-free products, please visit the page compare IQOS models.
IQOS 3 DUO also includes our IQOS ProtectPlus™ system for better protection and reliability, as well as an NFC chip for easy registration and navigation to the IQOS website.
*Given that the IQOS 3 DUO Holder is fully charged for the first time or when its battery is completely discharged, and when the IQOS 3 DUO Holder is charged from 0 to 1 use. Operating conditions, battery life cycle, weather and device usage may have an impact.
Click here to compare the IQOS versions.
The holder is ready for a second use immediately after the first one, if you do not want to use it directly you can put the holder in the Pocket Charger again for a quick recharge. When the recharge is complete, the Holder is ready for 2 uses again.
Check status via the Holder - Hold and release button on the Holder:
Check the Holder's status on the Pocket Charger - hold and release the button on the Pocket Charger:
*For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases, it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.
If the problems persist, our support will be happy to help you further. Contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 08.00-19.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.
To understand whether your current IQOS 3 requires an upgrade, do the following:
1. Fully charge your IQOS 3 DUO Holder and insert it into the IQOS 3 Pocket Charger
2. Press the Pocket Charger button to check the Holder status light:
You can upgrade the firmware of your IQOS in the IQOS Store. It is free of charge. After the upgrade, you will be able to charge and use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger.
Click here to compare the IQOS versions.
If the problems persist, our support will be happy to help you further. Contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 08.00-19.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.