If you buy in IQOS stores or through the IQOS advisor, registration is not mandatory, but you will have to prove that you are of legal age.
If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
*Please note that this does not include news and offers of tobacco (heatsticks).
- 10% discount on all accessories at iqos.com
- 60-day satisfaction guarantee – get your money back if you're not satisfied
- Personalized customer support and guidance to get the most out of your IQOS
- 12-month accidental damage protection – we’ll replace your IQOS free of charge
- International assistance with IQOS support and replacement service, no matter where in the world you are
- Priority access to limited editions and exclusive offers
If you purchased your IQOS device on our website, it will be registered automatically, so you can start enjoying all the benefits right away.
The Customer Benefit Program offers the following benefits:
- Accidental Damage Coverage
- Personal IQOS Expert who, among other things, explains how IQOS works and its benefits and provides information about the registration process.
- Information about news and offers before unregistered IQOS users. No exclusive products or launches are included in this program.
- International Assistance - toll-free number (fees may apply) that IQOS users can call if something happened during stays abroad to countries where IQOS is sold (by Swedish Match or its subsidiaries or authorized third parties). At the event, the IQOS user receives help from experienced IQOS agents.
- 10% discount on accessories
Register your IQOS here
To know more about what is included in Care Plus, you can always contact Customer Care who will be happy to help you further. Contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 08.00-19.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.
- Accident damage coverage (one per unit): applies in 12-months from registration date
- The Customer Benefit program applies 12 months from purchasing dare on your latest purchased device
Α) Email and Password
The first way to login is by entering your email address and password. If you have forgotten your password, you can click on the “forgot password” button or login with your mobile.
Β) Mobile Number and One-Time-Password (OTP)
The second way to login is by entering your mobile number and a password that we send to you via SMS. Please keep in mind that the mobile number should be registered in your account and be verified.
For updating your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.
For updating your password, you can visit the “Password” section and click on the “edit” icon. After confirming your current password, you can set a new one. If you have never set a password in the past, you will be asked to set a new one.
You can access your customer account on IQOS.com on your account detail.
After logging in, please navigate to "My Details" and then "My Addresses" to change your address.
Please visit IQOS.com and log in to your account using your e-mail address and password.
In your account, open "My Details" and click then on “Delete account”
In the “Delete account” area, you’ll need to confirm deletion of your account with a click.
Alternatively, the device number can be found on the bottom of the original packaging for your IQOS device as well as on the invoice.
- adjust settings to personalize your IQOS experience
- ensure device functionality in case of minor malfunctions
- view device usage
You can pair more than one IQOS device with the IQOS app. If you have not yet registered the device, you can do so while pairing. The device will be automatically registered to your account.
If you bought your device from one of our retailers, you can easily create an account [here]. Use the same email address for registration that you used at the time of purchase. The registration only takes a few minutes. After that, you can go to “My Devices” and click on “Register New IQOS.”