IQOS ILUMA Common Questions - FAQs

Your experience will last up to 6 minutes or 14 puffs, whichever comes first.

To make your experience easier, the revolutionary new IQOS ILUMA is packed full of new advanced features that can be activated or deactivated through the IQOS app. Its new bladeless design means inserting and extracting tobacco or nicotine sticks is effortless. There’s faster holder charging* and varying LED brightness for different times of day, a clever new autostart function for when you insert your tobacco or nicotine stick and vibration alerts to subtly keep you up to date on your device’s charging status.

* Please refer to the battery degradation section.

Your IQOS ILUMA works best between 0 - 40℃. Here are a few storage tips:

• Keep your device away from water, direct sunlight and heat.
• Don’t leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
• To ensure the best taste and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and tobacco or nicotine sticks to low temperatures for a long period of time.
• Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.
• Do not expose IQOS ILUMA or IQOS ILUMA PRIME to high humidity conditions or direct sunlight.

Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

1. Lower performance of IQOS ILUMA to create the aerosol
2. Not enough energy to match the (per tobacco or nicotine stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).