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FAQ

Conversion Support

I am not sure if IQOS is for me. Can I try IQOS before I buy it?
We offer 60 days money back guarantee for your first purchase of IQOS. You are allowed to try the product during this period, and if you are not satisfied, you can easily send it in return and get your money back. If you tick the box to receive communication for us, so we can support your first time using IQOS.

If you have any questions, feel free to contact contact IQOS Support.
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. When signing up for IQOS you will be able to opt in for a IQOS Expert.

Your personal coach will be by your side to answer your questions via phone, email or instant messaging ― whichever you prefer.

How does this program help? From deciding which type of HEETS suits your taste preferences, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained coaches will be there every step of the journey.
How can I enroll in the personalised assistance program?
Please contact Customer Care 020-25 25 10 or ask for enrollment in the nearest IQOS store
Who can enroll in this program?
To join, you must be a legal-age smoker who would like to continue using tobacco products and switch from cigarettes to IQOS. That’s it!
This website contains information about tobacco products and is only intended for persons over 18 years old living in Sweden.
Are you 18 years old or more?
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You must be 18 or over to access materials on this site