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IQOS & COVID-19 - FAQs

Our IQOS stores are open until further notice, we follow the recommendations from the Swedish Public Health Agency (Folkhälsomyndigheten). IQOS stores that are located in shopping centers can be affected by changed opening hours, please check the opening hours for the shopping center you plan to visit.

The health and safety of our employees, customers and partners remain our number one priority and we are working hard to make sure that we minimize risks related to the spread of COVID-19.
Yes, our deliveries continue as usual.
For safety reasons, and to take best care of yourself, your family and friends, you should not share your IQOS with others.
Wipe the outside of the Charger, the Holder and the associated accessories with a wipe containing 62–71% ethanol. Dispose of the used wipes in a bin.

Next, thoroughly clean the blade, the inside area of the Holder surrounding the blade and the whole extractor with the dedicated IQOS Cleaning Sticks. Dispose of the used Cleaning Sticks in the bin with the wipes.
  • In questions like this, it is important to regularly check the websites about COVID-19 from larger health authorities such as the public health authority and WHO
  • Regarding people with higher risk of becoming very ill by coronavirus WHO states older adults and people with medical conditions such as high blood pressure, lung disease, cancer or diabetes as particularly at risk.
  • Under the current circumstances it is recommended that people that uses tobacco or nicotine-containing products (including IQOS with heatsticks) and experiencing health problems to stop using the products and seek medical help.

    Source: WHO
  • When you return your device, this will be handled by our logistic parter. According to our internal restrictions by Philip Morris, your IQOS device will be in quarantine for five days before we will start processing your return. The handling time may therefore be slightly longer than usual. If you have questions regarding your return, please contact our IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 09.00-18.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.
    Our support will be happy to help you with all IQOS related questions. Contact IQOS Support by phone 020 - 25 10 10 (Monday-Friday from 08.00-19.00 and Saturday-Sunday from 10.00-18.00). You can also send an email to contact.se@iqos.com, start a chat conversation on our website or ask for help at the closest IQOS store.
    • English

    Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

    CONFIRM

    Sorry!
    This website is intended only for users of nicotine or tobacco products who are over 18.

    This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Sweden who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.